FAQs
Registration
Do I need to register?
No, registration is no longer required to place an order. However, creating an account has its perks. By registering, you can view your purchases and manage your details.
If you have recently placed an order through our previous shop, rest assured that it is being fulfilled. Should you have any questions, feel free to contact us anytime via our support desk
Shipping & Delivery
How much is delivery?
For prints, delivery to the UK is £9.99 (inc VAT), delivery to Europe is £16.99, and delivery to everywhere else is £22.99.
How long does delivery take?
Orders are despatched within 5 working days and delivered in: UK 2-3 working days and overseas 5-7 working days.
I haven't had a confirmation email
The shop will send you confirmation by email containing an order summary. As this is an automated service the email can end up in SPAM or JUNK folders so please check.
I haven't been notified of my delivery
You should receive an email from RoyalMail, Parcelforce or DPD once the parcel has been dispatched. Delivery should be within 2-3 days from this point for the UK and 5-10 days for overseas.
International deliveries?
For prints, international deliveries (since Brexit this includes the EU) may be subject to local VAT, customs duties and handling charge, which may add 20-30% to the price you have paid for your order, depending on your location.
Currently, we regret that these charges will need to be paid by the addressee before the order can be released, and this may incur a delay. Unfortunately this is not something we can influence or control.
Can you track my parcel?
We can track parcels which include a print, but we are unable to track greetings cards only as these are sent using standard postal services.
To track a package which includes a print, check the delivery notification email you will have been sent as this contains a tracking link.
GPSR Compliance
Are your products compliant with General Product Safety Regulations?
Yes, our partner and product manufacturer, Wisque Ltd., complies fully with the EU General Product Safety Regulation (GPSR) 2023/988. This ensures that all products meet strict safety standards. Wisque Ltd. has taken all necessary steps, including proper labeling, traceability, and cooperation with market surveillance authorities, to guarantee compliance.
For full details, visit: gov.uk.
1. Manufacturer: Wisque Ltd, Registered office: Oxford House, 15-17 Mount Ephraim Road, Tunbridge Wells, Kent, TN1 1EN, United Kingdom
2. EU Authorised Representative: Easy Access System Europe Mustamäe tee 50, 10621 Tallinn, Estonia gpsr.request@easproject.com
Other
Can you sign the print for me?
Unfortunately, this is not a service we offer, sorry.
My print is going as a gift, so can you hide the price?
All orders are sent with a delivery note. The receipt showing the price is only sent to the person placing the order, via email, within the confirmation email.
Can I order cards and prints and sell them via my own shop?
The resale of cards, prints or other works, is strictly not permitted under any circumstances. Thank you for your understanding.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
How much can I get refunded?
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.