Frequently Asked Questions
How much is delivery?
For cards, delivery to the UK is £0.79 (inc VAT), delivery to Europe is £1.30, and delivery to everywhere else is £1.30. For prints, delivery to the UK is £9.59 (inc VAT), delivery to Europe is £15.99, and delivery to everywhere else is £22.99.
How long does delivery take?
Please note: postal services are currently disrupted as a result of the Covid-19 pandemic; as a result, your delivery might be delayed. Orders are despatched within 5 working days.
I haven't had a confirmation email
Our system sends a confirmation email once the order is placed. This will also contain a PDF receipt. Please do check any SPAM or JUNK folders as it may be there.
I haven't been notified of my delivery
You should receive an email from RoyalMail once the parcel has been booked in with them. This is typically 2 days after your parcel has been received. Delivery should be within 2 days from this point for the UK and 8-10 days for overseas. But please do bear in mind that there have been delays with some postal services due to the current Covid-19 pandemic.
Buying multiple artists' works
There are a few artists who have chosen to operate from their own website - with Wisque operating their shop. If you have chosen to buy works from more than one artist, and your selection includes an item from such an artist, you will need to make separate purchases, with separate payments, on separate websites. Note: you will also see that in that case your basket contains items relevant only to that particular artist.
Can you track my parcel?
We can track parcels which include a print, but we are unable to track greetings cards only as these are sent using standard postal services.
To track a package which includes a print, check the delivery notification email you will have been sent. There is a link that states "Want to track your parcel?" Just beneath this you will see a link "track parcel": this will take you directly to your tracking page.
Can you personalise a print?
Unfortunately this is not a service we can offer, sorry.
Can you sign the print for me?
Unfortunately this is not possible through the shop, we are sorry.
My print is going as a gift, so can you hide the price?
All orders are sent with a delivery note. The receipt showing the price is sent only to the person placing the order, via email along with a confirmation email.
For prints, international deliveries (since Brexit this includes the EU) may be subject to local VAT, customs duties and handling charge, which may add around 20% to the price you have paid for your order, depending on your location. Currently, we regret that these charges will need to be paid by the addressee before the order can be released, and this may incur a delay. We shall effect an easier delivery system (such as making all charges payable on purchase) as soon as the postal/delivery service enables this.